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Sales Engineer

Company Name:
Nelson Global Products
Summary: This position is responsible for accurate and competitive quoting to customers, a broad range of problem-solving activities, identifying the capacity concerns that a quote may cause if awarded, identifying the fixtures and tooling needed, and interact with the engineering departments of our customers on behalf of Nelson Global Products. As a customer liaison, this role must ensure Nelson maintains a high level of value to our customers while protecting the interest of Nelson operations and overall business objectives.

This individual will have primary decision-making responsibility associated with quoting for customer accounts. This position can be based at either the Black River Falls, Viroqua or Stoughton corporate office location.

COMMUNICATION
An customer interface for communication related to quoting and design for manufacturability
Understand product/information flows through the Nelson plants
Lead meetings with other Nelson departments to ensure the initial and NPI quote reviews are completed
Ensure Nelson responds to customers by the due dates for quotes
Check customer portals for quote requests
Work with other Nelson plants to determine the best place to have a product made
QUOTING
Determine the BOM & routing
Determine tooling needs
Point out capacity concerns to evaluate outsourcing needs or capital needs
Pull together pricing on raw materials needed
Calculate total cost to produce and calculate price
Fill out the customer's quote form.
SYSTEMS / PROCESS CAPABILITY
Support new product introductions and customer revision changes
Identify and implement business process and system improvements
Participate in the establishment and execution of Sales Engineering functional excellence standards
Take out new part #'s in the Vault and add customer's prints to the Vault
FUNCTIONAL/TECHNICAL:
Bachelor or Associate degree
Comparable demonstrated work experience.
Strong mathematical concept skills are necessary.
CAD and/or Pro-E experience helpful
Strong verbal and written communication skills; writes clearly and concisely, speaks articulately, assures communications are comprehensive and timely, involving all who need to know.
Strong organizational skills; ability to multi-task and prioritize requirements and activities
Consistently uses mature judgment within a broad range of situations and diverse groups of individuals, including customers' and Nelson senior management and manufacturing teams.
Understands Nelson production, business and information flows.
Understands or develops knowledge of Nelson product lines.
Gains proficiency with MS Office, SOMS, Discoverer, reading drawings, and Oracle GIEA.
QUALITY/IMPROVEMENT:
Detail-oriented and accurate in executing work impacting customer satisfaction and revenue flows.
Champions continuous improvement and initiates/leads structured problem-solving efforts (7-step, 6 sigma) among diverse groups internal and external to Nelson.
Continuously reviews Sales Engineering business processes for improvement opportunities.
Results oriented and demonstrates commitment to follow-through.
Focused on meeting customer expectations (both internal and external)
Strong documentation skills
Gains understanding of Total Quality Systems (TQS), participates in documentation of procedures
TEAMWORK:
Works effectively within all levels of an organization, including customers' senior management
Strong interpersonal skills to help foster good cross-functional relationships
Supports cross-training efforts within group and trains others on own accounts to ensure complete account coverage during vacations.
Supports Sales Engineering group projects, initiatives, or other team members as needed.
LEADERSHIP:
Drives and achieves resolution of open issues
Has effective time and project management skills
Effectively manages multiple tasks in a deadline-driven, fast-paced environment
Has strong initiative, a proven self-starter
Represents Nelson Global Products professionally and abides by policies and procedures relative to ethics and treatment of others.
Maintains composure and diplomacy regardless of the situation.
Continually reviews Sales Engineering business procedures and recommends changes to ensure accurate and complete adherence to plant order rules.

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